DTDC — Courier not reached in 10 days

Address:

122002

I had sent a courier from hi-teach city, Hyderabad to Gurgaon sector 48 by consignment number H49801940, on 4th December 2015 and till today 11/12/2015 is showing transit on web tracking, and both cities customer care call center is not receiving a call, the number are[protected] and[protected], after lot of struggle i get connected by phone and they provided a number of Mr. Vindash ([protected]), when i called he is very lazy to reply and taking as if i am asking for a charity from him and later he given another number [protected], on this number a lady is so aggressive and angry as if i did a crime to send courier by DTDC. Finally without any conclusion I am praying god to reach my courier on destination ASAP. They don't have any important for the person who is sending courier by them, even though they are charging very high for a simple courier