DTDC — Courier not reached the destiny even after 6days

Address:	Mumbai City, Maharashtra, 400098
Website:	WWW.dtdc.com

I had sent a consignment which is a insurance document through DTDC amruthahalli franchisee. Even after 6days is not reached. I had tried calling thier customer service no, but there is no response. Later i had tried franchisee land line ph no, but the response is same, I tried mobile no of franchisee who received my phone after 2 days of continuos calling and he consfirmed that he will check and respond, later he is not receiving my calls at all.
There is no customer service and ethics at all with this company, Franchise people response is also poor. I request people to avoid this Courier service...