DTDC — courier not received for 10 days!!!!!

Address:

Chennai, Tamil Nadu

one of my shipments has beenlo st from you our Chennai office. The shipmet number was - Z43588339. It reached Chennai on 26th January and since then there has been no furthur activity on it. No delivery has been attempted yet. When I call up the concerned person in Pallikaranai office, Mr Ravi, he says he's not able to find it and what to do now. I've been calling your chennai head office for 3 daysno w registering complints and asking forth e status of the shipment but noone knows anything. Is this the kind of service that DTDC provides theses days because I am going to make sure that each and every person that I know never uses DTDC in future if this matter is not resolved.