Dtdc Courier — Parcel did not reach on time whereas charged for express delivery

Address:	Bangalore, Karnataka, 560037
Website:	dtdc.com

The complaint is for DTDC kandivalli- Samta Nagar branch personal Mr.Jagdale(ph no-[protected]/[protected])I had couriered my house keys(Bunch) to Nagpur to Col. S R Mahajan at civil lines Nagpur on 27/10/15 at 2.30 PM on the pretext o[censored]rgent delivery the very next day before 12 PM. Explaining him very clearly the urgency behind the delivery timings. he confidently called some people & got back to me saying it will be done before 12 pm. I packed the keys & gave him Rs 300/- as charges applicable. to which he gave me a receipt for Rs.260 & said he will pack it in a water proof packet hence charging 40/- additional. since they were my house keys i wanted it to be secured. hence paid.

Next day after 12PM understanding the fact the keys still remain undelivered I called up JAGDALE to enquire about the delay, he kept on asking time saying we are tracking & will get back to you but never called me back. after 4 hrs of chasing him he gave me another no for some customer care exe-Shilpa.. & asked me to talk to her as she is handling all the details & will be able to answer me better. I called her numerous times but she only took my call when i threaten to lodge a complaint with their head office. nobody could come with answer as to what happened to my bunch of keys. all day i had gone in extreme mental agony as to they were my house keys & loosing them would be another jolt in my house security. at the end of the day Ms Shilpa called me & gave me a story that the keys will reach late tonight after 10 PM as the entire shipment if been offloaded. on asking what is offloading, she said, people might have found some unwanted, explosive item in the consignment hence the complete consignment was taken off & i was also told we will delivery next day, to which i said the purpose of sending keys to the person is not fulfilled & he would be leaving Nagpur the very next day early Morning, so pls get my keys back & deliver it to my house add at THANE-MUMBAI-Maharashtra. I had provided all the details like Add, contact details etc but in vain till date i have not got my house keys back 7 nobody is ready to give an appropriate answer to my queries. Ph are disconnecting my calls & putting me on hold. I am extremely worried about the bunch of keys as they can be of a big security threat to my property their at nagpur.