Dtdc Courier — Parcel not receiving at given address

Address:	Pune, Maharashtra, 412411
Website:	dtdc.com

Whenever i ordered something online mostly they ship my product through DTDC courier.
DTDC courier always call and ask where to place ur product.

they says their service is not available in my area. i have to go 30km away from my address to get my product.

i am living in Rajuri. i have to go to narayangao which is 30km away from my place. -_-
if they can't can't ship product to given address then why they accept that parcels ? -_-
and this courier guys mostly return my product -_- what the -_-