Dtdc Courier — refund on the product

Address:

Raigad, Maharashtra

I have ordered a pair of black formal shoes but you have send the wrong order as the shoes which I had received does not match my ordered shoes so I launched a complain for the replacement but again I received the wrong order so now I'm launching the complain for the refund and I have sent the shoes to you address with the required email such as necessary bank details and the complaint details(as advised by the costumer care).But now also I'm reciving the message saying that they have not yet received the product.