DTDC Courier — Returning item to the source station without delivering

Address:

411013

I was expecting a delivery sent from ASANSOL to PUNE with the consignment number of D24209008. It was sent from Asansol @30/11/2015. The address there provided was my office address and it was supposed to reach my office. They gave us a time gap of arnd 5-7 days for the product being delivered.Instead there was a phone call from someone from DTDC Pune at around Saturday dated 12/12/2015 which is a non-working day. They told me that since its a holiday so they are unable to deliver it to us and asked me to rather collect the product from there warehouse which I denied and asked them to rather send it to my office address on the very next Monday(Working Day) dated 14/12/2015. They agreed to my point but later when I was going to track the product the status was showing Item is returning as it was denied.When I contacted them they said that since they have a reputed name in the market so they return unattended things.They gave us a time gap of arnd 5-7 days for the product being delivered but it took around 12days for just a phone call and that also letting me know to pick up the item from the local warehouse.The item was sent on a urgent basis and was also sent from my family.