DTDC Courier — Shipment not delivered and rto

Address:	Ernakulam, Kerala, 682025
Website:	www.dtdc.com

Shipment reached my destination location in 2 days from booked date.
Sadly it was never delivered and returned stating "CONTINUOUS DOOR LOCK".

I got no calls from the courier service, and no one picks up the call when I try the customer care. The reason stated by them online is absolutely absurd because 3 other shipment from another courier company got delivered in those days. And there was a person available at the address at all times.

After some 10-12 tries to reach the customer care on the 3rd day one guy picked up the call luckily. When I gave the reference number he said he cannot track that shipment and gave me another contact number. But the same drama again. No one picks up that line.

I would have collected the shipment personally from their office if at least I knew the office at which the courier had arrived. Unfortunately the address mentioned in the DTDC website did not yield me any results.

Pathetic service which really wastes your time and money. Extremely irritated and disappointed. Will never use this courier service ever again.

Ref : V26318151