DTDC — Customer grievance for consignment no: K94492870. urgent !!

Address:	Kolkata, West Bengal, 700020
Website:	www.dtdccourier.in

Good afternoon !

urgent attention!!

This is to bring to your kind attention that I booked a consignment with dtdc courier services on 6th march 2017. My consignment no: was K94492870. It was booked on priority basis and had documents and certification of extreme value. The committed date was mentioned on 9th march 2017 early afternoon if it misses 8th march 2017. The consignment was to be delivered in gurgaon.

It pains me to state that when I was tracking on the shipment on 11th march, it came to my knowledge with utter shock that it had reached guwahati instead of gurgaon where it was scheduled to reach by 9th march under all circumstances. I was in dismay with sheer negligence of dtdc when they casually said that the places are similar.

After my persistent follow-ups as well as many of my colleagues following up it was delivered on 17th march 2017 late evening even when my clients were following up with dtdc. The concerned people Mr. Gopal (#[protected]) & Mr. Shankar (#[protected]) utterly ignored my prayers and were highly ignorant to my plight. Their irresponsible behaviour was unnerving.

I had to apologize profusely to my clients for the delay in the receipt of the aforementioned documents in addition to which, I am asked to pay a fine.

I would now suggest you in all earnestness to pay me a compensation of 1 Crore rupees for the business loss, defamation and not to mention the undue mental agony and torture that I faced. I would also need a letter of apology, failing which I would have no option left but to go to the courts and take extreme action.

I firmly believe that dtdc with all its goodwill would not prefer its name getting ruined in the market.

Need an urgent reply and a quick resolution to my problem.

Regards,
Jayeeta Das
+91 [protected]