DTDC — Delivery not done

Address:

Gurgaon, Haryana

I sent a courier from gurgaon to Goa (Ponda) on 3 august 2015 but it has not yet been delivered to the receiving party and it's showing in the tracking column that it has been delivered. The tracking number is Z62499484. I also talked to the courier people in gurgaon office, they said they can't do anything about it. Also, I talked to the people in DTDC office Goa, they said it has been a mistake and they will send the courier to the desired destination. But it has been a week when they said that and now they are not answering my calls. So please resolve the issue and let me know whether it has been lost or what happened to the courier so that atleast i can give some updates to the receiving party. And also let me know if there any kind of compensation be provided to me if the courier is lost. Reply as soon as possible, otherwise I would be forced to go to the consumer court.