DTDC — Delivery not in time and franchisee irresponsible

Address:

Bangalore, Karnataka

Hello, Am Vijesh, writing from Bangalore, Karnataka.I had booked a parcel on 20th Jan 2015. The service chosen was DTDC Plus and the consignment Number is V20064965.I have booked this from DTDC Courier & Cargo, Begur-Koppa road, Yelenahalli Village, Bangalore 560068. The Chanel Partner is Umesh T.Problem:The parcel was supposed to be delivered to Calicut, Kerala on 21st Jan 2015 or at max 22nd Jan 2015 as per the service and fees that I had paid. I had purposefully chosen this service as my brother was traveling abroad on 23rd Jan 2015 and has to receive this parcel well before that. On tracking the parcel I found it was routed to "Delhi" initially and came back to Bangalore after few days and today, on 29th Jan 2014, it is in Calicut, Kerala.I did frequent followups with Umesh but he didn't bother to call me and update the situation.Last day when I saw that the parcel is routed back to Bangalore, i informed Umesh to route the packet back to me as my brother has already traveled. He agreed up that, but today again when i checked the status the parcel has reached Calicut, Kerala. I again called up Umesh, but he was behaving irresponsibly and didn't bother to take up the responsibility of this bad service and bad commitment to the customer.Why do you bother to give wrong commitments to the customer if you can fulfill those. Shame on such a big chain of service.I need compensation for my time and the trouble that your franchisee has given. Chanel partner Umesh's Contact details is as follows.[protected] +91 [protected]Hope, at least this complaint will be considered and necessary action would be taken to rectify this issue.