DTDC — Delivery Returned with Message Office Shifted

Address:

Chennai, Tamil Nadu

We have our official document for a client on 22nd May'15 via waybill NO. C60705375, but the courier returned it with the remark "Office Shifted". i would like to mention it was complete false message. the courier was delivered by alternative courier company immediately. when i checked history the previous shippments to the same address have been delivered successfully by DTDC, so it is also not the issue of Non - Service Zone. i have checked with the client and they are confirmed, the address is same and nobody contacted them for the delivery. it was complete unethical practice to do such update when client like us paying and believing you on such transactions / shippments. would like to place a complaint on records to avoid any such issues in future.