DTDC — DTDC delivered damaged consignment

I have recently sent my 55 inch LED TV to India from Melbourne, Australia - Waybill # N93678541 which I have packed with great care; bubble wrapped and cardboard wrapped so that no damage of the screen is possible even with rough handling (I have put 7-8 layers of bubble wrapping and 3 layers of cardboard wrapping). When I got hold of the shipment, the screen was completely damaged at all end with severe cracks all across the screen. Seems the TV was dropped the during the transit activities. I was pretty devastated to see the condition of my favourite TV. I have send the photograph of the damaged TV to DTDC for compensation and insurance claims but they have already started to make excuses putting the fault to me (i.e the customer) for improper packaging etc. I also have sent a subwoofer in a separate box and saw dent on one of the side even though it was also packed very well. I would never recommend DTDC to anyone if they are sending fragile items such as TV or other electronic items. I don't even know if I will get compensated for the TV although I will go to the Victorian consumer court if needed but I have learnt my lesson. Arnab Sengupta