This is IP Singh from Jammu and i have booked a consignment on 22/09/2015 containing VSAT to be delivered at Jalgaon to Sh. Sunil Vispute (DOCKET No. D[protected]. I was told that the delivery shall be made within a week and that is probably the justifiable time period required for delivery of consignment from Jammu to Jalgaon.
On 28/09/2015, i came to know that the consignment is lying at Delhi with the remarks SHIPMENT ON HOLD WITH MULTIPLE PIECES SHORT RECEIPT. After my interference and after repeatedly visiting at DTDC office at jammu, i was able to get the consignment tracked at Delhi after a delay of a week. At that time we were given assurance that the courier will reach jalgaon at the earliest as a special case and will be despatched by air from Delhi.
After such experience it was quite evident that the DTDC courier is least bothered about the consignments it takes, the parcels remain unattended and there is no proper and logical system followed at your end. the DTDC delhi was totally irresponsible.
Once the consignment left Delhi, I and consignee waited few days, but when more time elapsed, we again approached the DTDC offices at Jammu and jalgaon and were literally in state of shock when we heard from DTDC jammu and Jalgaon that the parcels are at Mumbai with same remarks. After that the story of mismanagement and mishandling continued as Some parcels reached Bhiwandi and some at Pune. Now the parcels as per DTDC is untraceable. I dont know how its possible that DTDC is unable to trace packets weighing 20 kgs each. The goods of such weight and size are quite visible. The DTDC Jammu is unable to speak and has no clue whatsoever. DTDC Mumbai, Pune, etc are highly non cooperative and are not just interested in solving our problem. Moreover I have not recd any response from customer care emails. nobody takes the calls at contact numbers mentioned on DTDC websites.
I and Sh. Sunil vispute has already suffered direct and indirect losses and are facing heavy mental stress due to failure of DTDC in fulfilling its commitments.
The parcels are still untracked and the whole of DTDC from north to south either don't know their work or its just that DTDC does not want to work. In both cases we as customers are facing heavy losses.
Our Patience to wait any more is now over and I hope there would be some positive response from DTDC people as I have lost all hope from DTDC.
I hope their is some solution to our problem at our end. Was this information helpful? | 
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