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DTDC Courier & Cargo

[Resolved]  DTDC Express Limited — Package not delivered, not even the tracking records are shown.

Address:Sreerumpore
Website:www.dtdc.in

The package was submitted to DTDC service office Sreerumpore, West Bengal on 13th of November 2021. Till today, 19th November 2021 the package has not arrived and also there is no tracking information is showing against the AWB/consignment number (which is K[protected] on the DTDC website (https://www.dtdc.in/tracking/tracking_results.asp).

The package contains 2 Silk Sarees worth Rs. 6100. An additional shipment charge of 100 that was also taken.

I am currently clueless regarding my package. Please help me resolved the issue ASAP.
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Nov 21, 2021
Complaint marked as Resolved 
The package was there in the Seerampore store till 19th. The sender checked there and picked the item from the Seerampore DTDC office. The item was never dispatched from there.
DTDC Courier & Cargo customer support has been notified about the posted complaint.
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I have tried calling the customer support number of DTDC twice, It put me on hold for nearly 13 mins and then the call ended with no response.

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