DTDC — Extremely disappointed with the worst service ever

Hi, This is regarding my shipment no. H42873070 which was shipped from Guntur on March 31, 2015 to Cochin. The shipment had arrived Cochin DTDC Apex on the very next day, that is 1st April, 2015, but it took another one day to reach the DTDC facility in Kakkanad. This shipment being an urgent one for me, I had checked with the sender whether it will reach me latest by Apr 2, 2015, and upon confirmation he had shipped it well on time. It shows the lack of service quality by DTDC, where it took more that a day to reach the facility which is just 15km apart. I had been tracking the shipment since yesterday morning, and was trying to connect to DTDC customer care number from today morning, but nobody was there to answer the call. If customer cannot reach on the customer care number, why the hell such a number been kept on DTDC website ? Finally by 4pm today, I got the DTDC Kakkanad SEZ number, and came to know from them that the shipment has went out for delivery, and I would get the shipment latest by 5pm today. I double checked with them and made my point that the shipment is very urgent for me, but still they didn't bother to inform the delivery person about it. I, not being got any call from anybody till 5.30pm, called them again, and they said that the shipment has returned back to them. They says, they have contacted me, but I didn't get any calls. I have call forwarding enabled on my mobile, and missed call alert in case if I miss any call due to network issues, but nothing had happened. And still they say, they have contacted me. The lady from DTDC Kakkanad SEZ, to whom I spoke wasn't even allowing me to speak, and not listening any of my points. She finally had disconnected my call by asking me to post a complaint if I have any issues. Regards, Neelesh E K +[protected]