DTDC — I am not received my parcel

Address:Nagapattinam, Tamil Nadu

last week one parcel my friend send from calicut(kerala) to nagapattinam district(tamilnadu) . tracking number is R17289853, , we send some medicine so we told them to deliver the item quicky and we paid extra money to them, they promised maximum 2 days we will delivery the items, but til we not received the items and we checked from online and we contacted thanjavur ( tamilnadu ) branch office, they are giving some contact numbers we called the number all are wrong numbers, thanjavur branch peoples told your parcel now in mayiladuthurai city we don't have another contact details, and mayiladuthurai city branch incharge some times not deliver the item properly so you should go and receive your parcel . sir my house to mayiladuthurai city around 25 KM, this is not first time 2nd time i getting this problem. and i spend more money for phone calls for this enquiry. please my kind request i am really not satisfied your service and im tired, so please make it all properly and design good standards. and please try to take action for my request. i am waiting for your kind action.
i attached the invoice for your reference.
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