[Resolved]  DTDC — IMPORTANT COURIER UNDELIVERED (VERY VERY BAD SERVICE)

Address:

Gurgaon, Haryana

A Very important parcel vide Parcel Number D17987868 has been sent to me by from Ranchi on 21st of May which weights aroung 3 Kg which was supposed to reach me in Gurgaon on 23rd of May (for which the company has charged an EXTRA AMOUNT). Unfortunately I have been tracking the parcel from last 3day and still nobody knows the location of the same. They have very pathetic people at the call centre who response as if they are doing us some favour (generally they will keep the phone but put it aside and get busy somewhere else). The company is so so bad that they dont even know where the parcel is forget about its delivery. On 24th i was told that I will recive the parcel in the evening, Monday i.e on 26th it was told to me that the parcel has been send to the Vendor for delivery and you will receive by evening then, still nothing was send. Finally on 27th i asked the number of the Vendor so that atleast I can follow up the Parcel status, very rudely the vendor told me that we do not deliver parcel here we deliver only documents we received ur parcel but we sent it back as delivering parcel is not our job. Even though after hiring a courier company I have to personally visit there office for my parcel ( this is the kind of service they provide) Still I have not receive any parcel or answer against the same rather the Vendor named Suraj was talking to me at his office as he is the CEO of the company and it was my mistake that why I sent a courier through DTDC. The Documents are very Important and was required on 26th of May now the day has passed and an irreparable loss has been done to me by the Third Class Courier Company called DTDC. Most interestingly when i asked there customer support that i want to register a complaint they never allowed me to talk to anybody and againg kept my call for hold for more then 10minutes and hung afterwards. DTDC is the worst worst company anybody could ever use. If anybody want there work to be done please avoid this unprofessional, unethical, dirty company or else you will have nothing but the most bitter experience of your life . This is being really such a bad experience for me that i am really of the opinion to file a consumer case against DTDC as these kind of service provider should not escape at any cost. AMIT KUMAR Mo No-: [protected]