DTDC — Irresponsible behaviour from DTDC staff

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Bangalore, Karnataka

This one is against Bangalore DTDC courier service. I ordered something from ebay and it was sent through DTDC, the order reached Bangalore DTDC on Feb 4 as I could make out from the order tracking in their website. Nothing happened till Feb 6 so i contacted them via email, and DTDC branch manager replied for that instructing one DTDC staff to ensure delivery. On February 7 the status in website was changed to "Shipment Returned due to PARTY NOT AVLBLE TRY TOMMOROW". And the branch manager emailed me saying that the consignment is lying in Madiwala, they tried delivering it but receiver was not available. This they did without even trying to contact the addressee. I had mentioned the correct address with the mobile phone number and no one tried to contact. When I tried contacting them on call, initially no one was responding properly as to what happened to the shipment. Then later one of their staff informed that the shipment is sent back to origin on Feb 7. I tried contacting DTDC but no one showed up, actually no one was bothered to reply. This is very unprofessional behaviour from DTDC staff. I am 100% sure that they never tried conatcting the receiver. Hope no one has to go through such issues and I recommend not to use DTDC. Thanks, Anand