DTDC — Item booked but not delivered.

We had booked 2 (Two) Article:- 1) Z49314935 for :Rehan" and 2) Z49314936 for "Palampur" from DTDC, Una, HP on dtd. 11.04.2015. At destination point DTDC doesn't have its services but item booked by be fooling us and later told by DTDC representative that there is DTDC services is not available. In this case we need our Amount Back but they are not agreed to refund the amount. Why will you be paid ???? If you does not have your services there in destination and item booked by be fooling us.