[Resolved]  DTDC — Lost my package and not responding to mails

Address:

Bangalore, Karnataka

DTDC claims they have delivered my package, but are refusing to show me proof of delivery. The DTDC # is B01467409, the tracking does not indicate whom it was delivered to. The consignment was return parcel to Myntra, it was a t-shirt. The tracking number says delivered, but Myntra says not received. Been asking them for proof of delivery, in this sequence: -Mailed they Bangalore email id on 18 Nov with no response for few days. -Called their HQ number:[protected]. They pick 1 in 10 calls. They gave me some number of one person at Madiwala office who picks up the phone and hangs up. That number was[protected]. -After this non response called them back at HQ and they gave me another email id. -Mailed them at CSS.[protected]@dtdc.com on 23 Nov and again on 25th Nov since I got no reply. They replied on 25/11/2013. Just arbid sorry, inconvenience regretted and blah blah and the action was they said the same person in madiwala (the girl who hangs up on calls!) and asked her to look into the case. -28Nov: Mailed and asked for updates since I have not heard anything. -29 Nov: Mailed and asked for updates since I have not heard anything. -30 Nov: Got another regret for the inconvenience mail, bear with us with no timeline to close this, no one ready to take onus or proper action. Just copy pasting from we are sorry mails is their definition of customer care. -6 Dec: No updates, still. Sent a mail telling them they really trying to con the consumers. I have connected via facebook also and again called their landline. Its 16 Dec - I was promised resolution on Friday (13 Dec) and I have still not heard from them.