DTDC — mishandling and not delivery.

sir, i send a packet of three samples of school belts and tie to LANCER INTERNATIONAL SCHOOL, DLF-V, sector-53, Gurgaon, vide docket no.-Z57080627 dated 16-6-15 from Peera garhi Delhi. Franchisee code NF361. On[protected] i tracked my consignment, and i found that consignment has been reached to Gurgaon but not delivered and i was satisfied that the consignment will be delivered shortly. after that i went out of station due to medical checkup of my wife. today i reached back to delhi and i received the call from consignee that the courier was not reached till now. i tried to call the franchisee but the phone was out of order. then i visited to the office and i was told that the consignment was miss routed and it came back and the person sat there handed over me back. i was shocked. further i found that the packet is torn off badly and when i checked the material inside i found that one of the sample of belt was missing from it. when i asked about it the person reply that, " This is routine task, the items may lost anywhere." Due to the act of your company i faced a heavy loss in the shape of loosing my order of an international school. and still i can't arrange the sample again. when i asked the person to find anyhow my sample, even i was ready to collect it from any corner of Gurgaon. he called two or three places but not found any response from anywhere. and he denied to do anything in this case. i was so sad and returned to home.