DTDC — Non Delivery of online purchase items

Address:	682021
Website:	dtdc.com

The following are the tracking details of items purchased by me on line and dispatched via DTDC. [protected] [protected] I received a call on 28.10.15 from DTDC, Kochi office asking me to collect the items from their sub-office at N.Paravur as the did not facilitate delivery at the mentioned address. I personally went to the sub office but they denied any receipt of the above mentioned items. On contacting Koch office the asked me to hold till they track the whereabouts of the item but they did not get back. On 02.11.15 I contacted the Kochi office again and to my surprise they said that the items have been sent back due to non delivery. It is such a lousy reply from DTDC. The person who contacted me was one Mr. Vibin - [protected]. Kindly look into the matter at the earliest.