[Resolved]  DTDC — Non-delivery of Rakhi consignment

Address:

New Delhi, Delhi

An express consignment booked under docket number V17377296 on 07.08.2014 from Delhi to Hyderabad was not delivered even on 13.08.2014 (as on 11.33AM). Efforts to contact the customer care numbers at their South Delhi and Hyderabad numbers on 11.08.2014 went unanswered for several attempts. The Delhi Customer Care executives when they came on line, gave very vague replies like "we have handed over the consignment to Hyderabad office..pls hold..." and "For knowing status please call ...number" ( a number which never rang!). Needless to say none of them reverted back. The Hyderabad number was never picked up on 11.08.2014. On 12.08.2014, the Hyderabad Customer Care executive responded by saying that the consignment reached us after 12.00 noon on Monday, hence it could not be delivered on Monday-the 12th. (There was no use of reminding her that it was an express courier-ie to be delivered within 24hrs and for which the charges are quite steep). As on 13.08.2014, the consignment remains undelivered nor have I been appraised of the reasons nor the fate of the consignment!! RAO ESHWARIAH ROJA RAO