[Resolved]  DTDC — not delivering the consignment, vague replies, callous attitude

Track no.X11264422. I received a call from dtdc office Mysore on 23 stating that I have to be a given a parcel, the caller made the point that the delivery boy has visited our house for the past 3 days, could not deliver the parcel as the house was locked, later, the caller said that the courier would be delivered on 24th, the whole day we were waiting in our home but no one turned up, again we called up dtdc office in mysore on 26th regarding the courier, the caller said that the parcel would be delivered before 4 p.m But again it was a false promise, when I called the office around 5.p.m. one Mr. Anil, rather in a rude voice refuted my claims stating that the office has not received any calls from us against the above mentioned track no.Also, he said that the company shall not provide any stipulated time to deliver the goods. This is preposterous, how could you expect us to stay in the home all through the day to wait for your delivery boy. DTDC which has international reputation cannot afford to have such rude imbeciles as office assistants, to add to the dirt, the manager or the chief of the office was not there and i could not contact him. The irresponsible, negligent attitude of the staff of DTDC office of Mysore is certainly unacceptable. All other courier services call our mobile no before coming to the house just to easen the . transaction, But your staff seem to be ignorant of this customary services. I appeal to the authorities to set right the office and make it more courteous and customer friendly..,