DTDC — Order not delivered / Call not attended

Website:

www.dtdc.in

I have submitted my dtdc parcel on 22/06/20 for pune to mumbai. On 23rd it was in goregaon with in transit status since then it is there and the status has not changed. This falls under 10 km from the address to which it is supposed to be delivered.
I have tried contacting dtdc support and have also raised my query but still they haven't delivered nor attended my query.
They have charged me 150/- for a parcel which weighs less than 100 gram and a service which weighs less than 10 gram.

Consignment number:d58342961