DTDC — Package broken

Address:	560090
Website:	Dtdc.com

Consignment no D20801687 Sent from bangalore on 14 th Nov to Biharsharif .my package shows HELD UP in Kolkatta since past ten days...there is no response from DTDC..it was an led TV 46 inch .no customer care is there to support the facilities...the courier service has no management for problem resolving...all people in DTDC will just give you numbers to talk to next person and next person will give you another no and the chain continues...finally I have sent an email to them complaining about the matter .it seems they have broken my TV and there is no process to take the claim ...everybody is just rotating the customer.please help me out with this issue somehow..