DTDC — Parcel not delivered and on top of it rude and irrelevant behaviour.

Address:

Kutch, Gujarat

Hi, my name is Vishal and i sent a parcel through DTDC gandhidham branch on 6th of april 2015, the consignment number is D22112245, and the address is ( Ajung Jamir, House no.172, Imkonglenden colony, Dimapur, Nagaland. Pin:- 797112), they charged me 300 rupees for the parcel and said it will be delivered in 3 to 4 days time and i said ok, today morning i got a call from the person who was suppose to receive the parcel in dimapur, he said i have not yet received the parcel yet, i told him to wait for a few minute and i will go and check with dtdc office in gandhihdham, when i went to the office i told them that parcel has not been delivered yet so he said give me some time and i will check, in the mean while i checked for the number of dtdc dimapur branch and called them up, and when i told them the consignment number and the address the guy on the phone told me that we can not deliver it to this address as it not in our service zone, and i told him that why have you guys accepted it if its not in ur service zone, his reply was plz check with the person who has accepted it and not with me, so i went to the dtdc office gandhidham branch again and told them about my communication and the guy in the office who i spoke to was very casual about it, he said if its not in the service zone than nothing can be done and ask someone to collect it from our office in dimapur, so i told him that you should have told me this earlier when i booked the consignment on 6th and today is 16th you are telling me this now, i told him the parcel has reached dimapur on 9th and if you guys coudnt deliver it than you should have atleast called once, it me who is coming to you and asking than you are telling me that we can not do anything about it, the guy in gandhidham branch was so casual to tell me that its not a big deal mistakes do happen and from now on we are not goin to take any of your orders, i mean he is the face of the brand DTDC and how could he say such words, he said we have the delivery at pin code 799115 and not at 799112, it not a big deal, my staff did not see it properly, if i give a courier to DTDC than i expect good and effective service, if that can not be delivered than whats the difference between you guys and others, this is for the 1st time i have seen such a care free behaviour towards any customer in my life. i hope you get to the roots of this and do something about it.