[Resolved]  DTDC — Pathetic service with non existent customer service

Address:

Bangalore, Karnataka

I booked a parcel at Electronic city Bangalore to be delivered at Banwrghatta road of same city hardly a distance of 5 kms. Its been a week now and its still undelivered. I have already lost 50 thousand rupees due to my parcwl not reaching on time. Dtdc has undoubtely the most pathetic, actually non existent customer care ever by any company. The local franchisee office only knows to track the consignment on internet ans read you out the status. "Sar, its saying in transit only. It will dafinitely reach tomorrow. Maybe it was raining yasterday". Stupid lady does not understand its been 7 days now and its never rained since last month. I took a look at her screen and noticed the status reads deatination is Hyderabad instead of Bangalore !!! I point that mistake out and guess what stupid lady says " How can that be Sar? Maybe u written the destination below the from address". Guess what stupid lady both the to and from is Bangalore, where the hell did Hyderabad come in? She tried calling several numbers but not a single one answered. "Sar i will get back to you once i get any uipdate. I am only one person handling evertything". Exactly trhe same dialog i heard her tell multiple irate customers during my presence in the office. I decided to do some calling myaelf to the bangalore master franchisee at madiwala, head office at victoria road, customer care, etc . Not a single of the dozen numbers i called was answerd. Some just kwpt ringing, some had imaginary cs reps busy with othee customers, etc wtc. DTDC sucks, seriously the worst ever swrvice