My cousin sent me a parcel containing Apple Airpods Pro from Chennai to Raipur through DTDC (Consignment Number C[protected]. The parcel was registered on 19th September and with the tracking ID provided i found that that product was lying idle in Nagpur for a week and upon receiving it (in Raipur) on 02nd October 2020, i found the package to be tampered with. There was an extra layer of brown tape covering the parcel (originally there had only been a transparent tape) and on opening the package i found that the outer plastic layer covering the Airpods Pro box to be missing and on opening the box found the product (the airpods along with the charging case, cable and any other accessories included in the box) to be missing. The products were removed the repackaging was done with a brown colour tape.
Company is highly irresponsible and asks customers to make videos whilst unboxing courier which is not justifiable.
Kindly take appropriate steps to return the product, failing which, the company should reimburse the cost of the product.
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