DTDC — Regarding cancelled parcel

Consignment no V20040393 was sent to Ranchi on 27th June 2015 but cancelled as the consignee had to leave city urgently. After having enquired some thousand times I don't get any idea of the whereabouts of the parcel. The local dtdc people have been diverting ever since without any answer. If I check online status, its still in a Ranchi. And people here in dtdc says its in Kolkata. Am sorry to say but am aware of the routes and by no means it goes to Kolkata. It has to come to Delhi from Ranchi and then Delhi to Ahmedabad. Please look into it urgently. If need my parcel at the earliest and please stop misleading and fooling around. We deserve to know the correct information.