DTDC — Regarding their availability

Address:382009
Website:www.dtdccourier.in/dtdc-courier-customer-care-number.htm

DTDC which we presume to be one of the best courier service throughout India. I am flabbergasted with the response which I have got from them while I dial 20 numbers to reach them.
I want to understand the huge amount of contact numbers which are available over there website but none of them work. They are either '"temporarily out of service" or "Busy". I am trying to connect to the courier people since 3 hours but with no luck.

Tomorrow is my Husbands' birthday, so one of my friend has bought out some time from the busy lives so as to present something for my Husband. Presuming and assuming that DTDC would be the quickest means to send it. He had booked it on 7th Sept, which is and ideal time to courier anything to reach for a span of 580 kms.

My problem over here is NOT that the parcel is not reaching on time but I want to know how and whom to contact when I want to the exact status of the parcel. In the track my oder link I am only able to see it has reached Ahmadabad. But please feel some need to have a contact number mentioning whom can we contact to at this point incase the delivery wont be possible. It only tells me that the delivery will not be possible at my address. Why cant you know this before taking the courier. How can you not inform the people about it.

This is really ridiculous and unprofessional.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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