DTDC — SHIPMENT NOT DELIVERED ON TIME

Dear Sir/ Madam, I am a user and well wisher of DTDC Courier Services since over 3-4years and have been sending and receiving couriers for business as well as personal use. Please note that a shipment had been sent from Vapi to Delhi on 28th January 2015. Docket No. D20989299 which was told to be delivered by 30th January 2015.The shipment had materials/ fabrics which was further to be exported from Delhi. The shipment which was supposed to be delivered by 30th January latest is still lying in your Delhi Office. I was lucky enough to get through your Customer Support System after making 40-50 STD Calls. I had been personally following up with your customer executives in Delhi Office Mr. Sachin/ Mr. Kumar to kindly get it delivered today so that we can process the shipment being a weekend. But none of your executives were even smart enough to reply to my question or attend to the query and had no answer as to why was there a delay at all. The goods being very urgent had been sent by DTDC so that it could reach in a day or two. But it was surprising that a well known brand like DTDC would mess things up like this. I had logged a complaint against my docket number and also filled your feedback form but got no calls/ reply from your end and thus this email. It is surprising to know that the courier had reached today at Delhi but your executives were foul playing with me. My courier is still at your delhi office and has not been delivered as yet. I request you to take necessary actions and kindly deliver the same by today if possible. I am really dissapointed by the customer handing/ customer support at Delhi and have had a very bitter experience with DTDC. I consider DTDC to be one of the good courier companies in India and hence request you to kindly expedite the same. Warm Regards Anuj Bagri