DTDC — Spoilage of food during long time taken to deliver

Address:

Gamma 1 Greater Noida

Dear Sir
I booked 2 kg fresh sweets to Aligarh UP from Greater Noida on 24 April 2023 but learnt that these were taken to Lucknow by DTDC and they could deliver it to address in Aligarh only on 1 May 2023. By that time the sweets got spoliled and DTDC at Greater noida is not listening and charged Rs 360 twards Courier cost and not refunded it as well as DTDC customer care was contacted to refund Rs 2000 towards cost of sweets biut of no avail yet so I am at great loss. Please help.
D. P. Singh