DTDC — Theft report- Object switches during Courier transitions

Address:

Bangalore, Karnataka

Very unpleasant and integrity matter. I was supposed to receive a consignment Z56686087 from Delhi, couriered on 15th May 2015 from Govind Puri, New Delhi office and had to receive it by 18-19 May as promised by the courier service. First of all since last 4 days i.e 20th May the status shows dispatched at Bangalore office and I do not receive the packet till 22nd May that too after continuous follow ups from DTDC office. The courier deliver address is Kormangala. I had to go and check the kormangala zonal office and then they had sent me to jakasandra branch where I was informed that packet has been delivered on a day before on 22nd May but surprisingly there was no seal and signature of receiving. I went back to my office on a week off day and there at the gate security person has the courier. I thought after so much trouble at least I have received the packet. Though This is not the main issue. When I opened the packet I realized that the contents in the packet has been switched. It was clearly mentioned on the packet that the packet had USB pen drive but what I receive after opening the packet is some cheap old ear plugs. Someone has meticulously has taken out the pen drive from the closed side of the packet and has taken out the pendrive which was again packed in a small separate small brown packet and replaced it with some poor and cheap ear plug. The packet was sealed by 2 layers of brown tape at one side after replacing the content. When I checked even the shades of brown tape used for initial brown tape which was only a single layer. I was expecting the pen drive which had some IMPORTANT DOCUMENTS and rather I receive something else in place of that. This is the worst experience I have faced and really annoying. Is this the way a trusted old courier service behaves which is supposed to deliver things on time without any theft. All companies and work places depend on this logistic service and all you face is this??? I want to ask Mr. Subhashish Chakravarty (Linkedin profile- https://www.linkedin.com/pub/subhasish-chakraborty/7/210/a13 ) who is the owner of DTDC that what kind o[censored]nprofessional and untrustworthy behavior is that ??? I would really appreciate if you take some serious actions against such Organization and set an example for not taking their costumer logistics seriously and on time. i would also encourage myself through social media and other forums to spread such frauds and awareness for such companies so that people will realize the value for their important assets and money. Regards, Manish Malik