DTDC — Things got stolen and also not delivered properly

Address:

Kolkata, West Bengal

DTDC cargo is a big fraud. I shifted to Chennai from Kolkata recently. From Kolkata, i sent some personal belongings of mine through DTDC cargo. One red bag with few dresses inside it was stolen. Also, i collected few coins as it was my hobby. They stole those coins too. They charged me 800 rs extra as they said the things will be packed in boxes. Instead they sent it in plastic bags. Now the customer care are not receiving calls. Is this service you promise to provide to customers? Government, please take some action against DTDC.