DTDC — Undelivered consignment

A courier was sent to Srinagar Srikot Uttarakhand bearing id T2332752. through booking dated 24.02.2021 and delivered on 27.02.2021.
There are 2 issues:
1. The courier was not delivered to the bonafide recipient and was handed over to some unauthorized person who scribbled his signatures as a token of receipt of the packet. The signatures cannot be deciphered.
2 The bonafide recipient spoke to the local DTDC in charge, who instead of lending assistance to the recipient was rude and arrogant in behavior, which is highly objectionable.
The matter may kindly be got investigated so as to trace out the undelivered parcel to the bonafide recipient and the in charge of DTDC at the local level may be taken to task for misconduct and malfeasance.

An early action would be appreciated.
Thanking you

R. Narula