| Address: | Dhanbad, Jharkhand |
Dear Sir,
I received a medicine parcel from Hyderabad vide docket no. H 30856465 sent on 1/7/2014 by MARS THERAPEUTICS & CHEMICALS LIMITED. The parcel was received at Dhanbad office on 4/7/2014 as per tracking and also as confirmed by the local DTDC Office. The did not care to deliver the medicines although I telephonically requested them to deliver the medicines as it was Urgent. After many reminders, at last i had to get it picked up from their office at 8 PM by sending my staff as they did not care to deliver & said today being saturday, it would only be delivered on Monday. all 3-4 offices in dhanbad were shrugging their responsibility saying it was their sub franchisee who was supposed to do it.
I, am a Doctor by profession and in spite of my personal request they did not care.
This sort of a careless attitude is highly objectionable from a reputed courier like Dtdc.
all responsible people must be punished & the franchisee being incompetant should be terminated
DR RAJIV AGARWAL, DHANBAD.
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