[Resolved]  DTDC — Unlocking a personal courier and taking things out.Very poor customer service

Address:

Mumbai City, Maharashtra

I have packed certain chocolates and a card for my friend's birthday and have couriered it to Ahemedabad through DTDC.It hasn't reached my friend.They didn't contacted him promptly and returned the parcel back to Mumbai.In Mumbai. I didn't received my courier back for more than 20 days and when I called certain times I received back my courier.But somebody from your department has opened it and have taken out all choclates.And have sealed it back. My question is what kind of pathetic customer service is that? I want a justification else will case against your courier services.