DTDC — Unresponsive act

Address:

New Delhi, Delhi

I would like to complain about the irresponsible act of DTDC towards its customers. I was to receive my hallticket for an exam on 9th Aug 2015 from Telangana to Delhi and it was sent on 31st july 2015. Consignment Num of the courier is H42098871. It had to reach in 2 days. I was tracking its status and it was already late by 4 days i.e., the status reads that the courier was dispatched to delivery after 4 days from the date on which it would had otherwise reached. 2 days passed but I didn't receive the courier and I finally made a call to the office for which they replied that there is no one present at the delivery address and so it was returned to office. In that case they need to call to my number provided or update the status of delivery so that I would be knowing, instead, the courier was lying idle in the office from 2 days which finally I had to go to the office and collect. Any further delay, I would have missed my exam. The act is completely irresponsible. Even I have mailed them regarding the same where the company says that they will provide instant reply but I haven't got the reply yet. Requesting you to please take the necessary action. Regards Rohith