DTDC — Unsatisfied with the service

Address:

DTDC Courier Services, Kollam Road, Pulamon, Kottarakkara, Kottarakkara, Kollam - 691506

I am extremely unsatisfied with the courier service, because I am and my office also using this courier service on the expectation of getting the deliverables on time and on exact location. But i need to get the same from the dtdc office everytime instead of delivering at my home. It is not the only for me but also to my office colleagues and my relative.
Please be informed that we are giving the delivery charges to deliver the courier at home.It is totally unfair to get the deliverables from the dtdc office which is located far every time evenafter charging for delivery charges.