Durian Industries — Awful product quality and bad service

I have purchased durian doors for my new house. Company claims that their product is all seasoned and good quality wood with termite resistance ( as per their website). Because of their brand image and promises made by the sales person with respect to the product quality, we bought the product.

After installation of doors, within 2 months we faced a termite issue. When this problem was shared by the sales person of the company via email. She refused to take responsibility.

"This is to inform you regarding the complaint for termite in the doors.
The Brand does not hold responsibility for termite in the doors or door frames. Our warranty does not cover the same."

By : Shruti Gupta
Business Development Executive
DURIAN INDUSTRIES LTD.
1/20, WHS, Kirti Nagar, New Delhi

I have also shared the attached pictures for the same on 16 July 2022 but I haven't received any response from her end yet.

Needful steps to be taken by the company regarding this issue.

Also the person they had sent for the installation of the doors and door stopper, the quality of work wasn't upto the mark and same has been communicated to her but again no response.