Dymaje Care — Fraud Company - Damage Care

Website:

www.dymaje.com

Order No 64770

1. On 17.04.2018, I purchased an Apple iPhone 7 Plus, 32 GB from Reliance Digital for an amount of Rs. 57, 330/- (Rupees Fifty Seven Thousand Three Hundred & Thirty only)

2. I purchased insurance from DymajeCare on 17/12/2019 for Rs. 3, 757/- (Rupees Three Thousand Seven Hundred and Fifty-Seven Only)

3. On 15/01/2020 while I was traveling in car with my husband from home, the phone was theft and FIR is lodged in Kumbalagudu Police, Ramanagar District FIR No: 0014/2020

4. Same day, I informed Dymaje Care.

5. They reject my claim in seven days as I did not submit a Non-traceable report. I explained to them, many times it takes at least 3 months to 1 year to get that report.

6. After following up with police authorities, my phone was recovered in a dead state, and the same is mentioned in police and court records.

7. I have sent a legal notice to the company thrice regarding this and the address is wrong. I have filed RTI with MSME to get the correct address.

8. I took the phone to Planet Care (Apple authorized service center), Banashankari, Bengaluru. They informed me that, the phone is opened outside seeing the condition of the phone and they told me that, they shall not touch the phone as it is opened outside. I told them to provide this in writing, they denied it.

9. I sent an email to Dymaje Care explaining this on 3rd Dec 2020. Explaining, they did not respond.

I have filed a case in 4th Addl Consumer Forum Bengaluru, the case no is CC/361/2021

The company's address is wrong, phone numbers are wrong.

You cannot escape so easily, the Law is strong. Your details from MSME and payment gateway will be pulled.

You cannot cheat people and escape from the law.

I still have hope and waiting for a resolution from the company. If you intentionally want to commit this fraud, then face the consequences.