E-Bay — Didn't allow me to cancel the order placed | |||||
Item ID:[protected] PaisaPay ID: [protected] I had a very bad experience with shopping on e-bay. I had placed an order for "REDMI NOTE 3 16GB" on e-bay and soon after making the payment, my colleague alerted me of e-bay frauds where they are selling repaired or fake products. I went back to the site to check the specifications and found that the phone that I ordered was not a brand new unit but a repaired one. E-bay is using a fancy term called "Refurbished" to fool people and sell the second hand products they have. I was looking for this model since a long time on MI website as well as on Amazon but due to shortage and advance bookings I was unable to place an order hence when I saw this phone on e-bay without wasting any time, before it goes out of stock I hurried to order it and even made the payment. Anyway, after knowing about the product I wanted to cancel the order but to my surprise, there's no such option to cancel orders on e-bay!!! I tried contacting the customer care via phone but the number was busy forever, I waited on the call for around half an hour but no luck. Then I dropped an e-mail to them for which I haven't received any response till date. I raised a claim too but as the product was not shipped they guided me to contact the seller and told that orders cannot be cancelled on e-bay which was shocking to know. And the claim was closed. I then contacted the seller and they wanted me to give them a reason why I wanted to cancel the order, I did the same but the very next day, the phone was delivered. I received a response from the seller stating that I was late. Since the moment I placed the order I am trying to cancel it and they say there was delay from my end. I have tried to return the product via e-bay but ironically e-bay is so pathetic that they do not bother about customer satisfaction, they did not take any action till date! I haven't opened the unit, it's kept as it was delivered. I want e-bay to take it back and refund my money. Could anyone help me with this? Thanks, Sajida Begum e-mail - [protected]@yahoo.com Was this information helpful? | |||||
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eBay.in customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
My issue is still intact. no action has been taken yet.
Dear Sajida,
This is with regards to the escalation, filed by you against the PaisaPay ID [protected] for " REDMI NOTE 3 16GB LIKE NEW NO REGISTRATION | NO WAIT| UNBOXED |XIAOMI| COLOURS ".
As per our telephonic conversation on 11-June-2016, wherein we have checked the details of your escalation and have noticed that the escalation filed by you is excluded from eligible transactions for filing an escalation . Therefore, the escalation filed by you falls under non-eligibility criteria. As a result, we have closed your escalation and your request for refund has been rejected.
For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link:
http://pages.ebay.in/help/ebay-guarantee.html#terms
In this case, my best advice to you is to contact your Seller and resolve the matter amicably.
Seller's email id :[protected]@gmail.com
Seller's Number : [protected]
Thank you for your precious time, have a nice day.
Regards,
Team eBay
This is with regards to the escalation, filed by you against the PaisaPay ID [protected] for " REDMI NOTE 3 16GB LIKE NEW NO REGISTRATION | NO WAIT| UNBOXED |XIAOMI| COLOURS ".
As per our telephonic conversation on 11-June-2016, wherein we have checked the details of your escalation and have noticed that the escalation filed by you is excluded from eligible transactions for filing an escalation . Therefore, the escalation filed by you falls under non-eligibility criteria. As a result, we have closed your escalation and your request for refund has been rejected.
For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link:
http://pages.ebay.in/help/ebay-guarantee.html#terms
In this case, my best advice to you is to contact your Seller and resolve the matter amicably.
Seller's email id :[protected]@gmail.com
Seller's Number : [protected]
Thank you for your precious time, have a nice day.
Regards,
Team eBay
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Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com
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