[Resolved] Easemytrip — cancelled ticket without knowledge

sahu_ak

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 40060

I booked ticket for my daughter Ankita Sahu, but by mistake on 28th Aug from Mumbai to Delhi and return ticket on 1st Sept from Delhi to Mumbai, but supposed to be booked for 28th Sept and reurn on 1st Oct. when I realised my mistake, in 15 min time I contacted easy my trip and they suggested to talk to Spicejet air line. Spicejet airline issued the changed ticket for right date 28th Sept and return on 1st Oct without deducting any cancellation charges and refunded the balance amount to Easy my trip. When I contacted easy my trip to get my refund, they said that they had booked for 28th Aug and 1st Sept, so they will cancel the same. I told told them to cancel the old ticket as new ticket for 28th Sept and 1st October is issued. But they cancelled all my tickets. when my daughted went to airport to fly, then came to know that thicket cancelled. I have to buy another set of ticket for which I paid Rs15, 016. Can you please refund my all money and also pay me Rs15, 016 because of you I have to spend extra money.

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Jan 4, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

Dear Sir,
We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department.
We always try our best to give our customers the best resolution and try to keep our customers happy.
For the closure of complaint, we request you to please remove your complaint which you have posted so that we can provide you with the special coupon codes for your future booking. For any query and any further assistance please ping us on our whats app number [protected] so that we can assist you in a better way.