[Resolved] EaseMyTrip.com — cancellation and full refund of air ticket for bangkok due to outbreak of coronavirus

[Resolved] EaseMyTrip.com — cancellation and full refund of air ticket for bangkok due to outbreak of coronavirus

M mukeshsr1

Dear team, I already mail at [protected]@easemytrip.com about cancellation of my air ticket bangkok to delhi in-order to get the full refund. My booking id is emt 69658219 pnr mcb2fg and ticket no. Mcb2fg/1/1 travel date 10th march 2020. I am still not received any reply from your side. Due to corona virus outbreak which is life threatening now i have no choice. Kindly do the needful to cancel my ticket and process full refund in my credit card. Copy of air ticket attached for your ready reference. My email id is [protected]@gmail.com Regards Mukesh singh rawat Traveler Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Jun 27, 2020 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Greetings from EaseMyTrip.com! We understand your pain, but please try to understand that money paid to us at time of booking goes to airlines & at time of cancellations we refund money what airlines give to us, if we are not getting full refund from the airlines then we will not be able to refund customers. We have not received full refund of your booking from the airlines. They have charged cancellation penalty. Refund of INR3663 is already processed by us on 09th March as per airlines policy. In case of any further assistance, please write us on [protected]@easemytrip.com Regards, EaseMyTrip
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Comments

Yugandhar S

from Hyderabad, Andhra Pradesh

Hi Team,

I have booked flight from Mumbai to Pune using easemytrip.com EMT70551867
And the invoice says ticket pending

Please call back on [protected]

Yugandhar S's reply, Feb 16, 2020

Even I got email confirmation on payment but ticket PNR says pending
Please find the attached image and let me know how can I get the amount or pls book the ticket
Anything reply ASAP Flight is tomorrow only

Booking name y Siva shankar
Mail yugan.varma@gmail.com

EaseMyTrip.com Customer Care's response, Apr 29, 2020

Verified Support

Dear EaseMyTrip patron,

Greetings From EaseMyTrip.

We would like to inform you that your booking has been rejected due to non-availability of seat in same fare.

Refund already has been done to the original mode of payment.

Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)

Mayara karthik

Respected sir/madam,

I booked 2 tickets from Delhi to Vijayawada the departure date is 14
may 2020. One ticket is conformed . But another ticket is not conformed yet. The money is debited from bank. But the ticket shows its booking status as booking pending. So kindly regard my problem and solve my problem.

Thanking you
M. Karthik

EaseMyTrip.com Customer Care's response, Mar 11, 2020

Verified Support

Dear Sir,
Greetings from EaseMyTrip.com

Kindly provide us the booking details so that we can look into it.

Thanks & Regards
EaseMyTrip.com

Sonia Bhanot

Ease my trip pathetic services ...they are not supporting the customers nor responding to emails, we have booked tickets for mumbai thru GoAir thought Goair waived off with zero cancellation charges but EMT saying cannot be refunded we have booked tickets to n fro 18th March n 26th March ..I think we all should raise this issue in social media ..Twitter is the best medium to highlight fraudulence cases ..

EaseMyTrip.com Customer Care's response, Apr 29, 2020

Verified Support

Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us. Request to you please share your Booking ID, so that we can assist you in best possible way.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
011-43030303/011-43131313 (Available 24X7)