[Resolved] EaseMyTrip.com — didn't receive refund after cancellation of my flights (25.04.2019) del-idr and (27.04.2019) idr-del dated 20.04.2019... reg.

babita.yadav

Address:

IFS, FCI, Sector-18, Gurugram-122015, Gurgaon, Haryana, 91

Respected sir,

On 11.04.2019 i booked roundtrip flight through easemytrip from delhi to indore on 25.04.2019 and 27.04.2019 of jet airways airlines amount rs. 18927.00, which was cancelled by me on 20.04.2019 due to some unavoidable circumstances and after cancellation i received an email on 20.04.2019 from ease my trip that within 5-7 working days you will got your full refund.

On 26.04.2019 i ask emt customer care executive about the status of my refund and the executive said by 1-2 may you got your refund. When i didn't got my refund then i again contact emt customer care on 8th may 2019, 27th may 2019, 20th june 2019 but every time they said shortly you get your amount refund. But till date i didn't get my amount refunded.

It is therefore, your goodself is requested to intervene in the matter and get our amount 18927.00 refunded as it is a healthy amount and already 3 months has been passed. I already suffered alot.

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Aug 13, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

EaseMyTrip.com Customer Care's response Dear Ma'am,

We have already intimated you about the whole scenario going on with the airlines. We are very seriously taking the jet airways cases and similar is the case with you. We are very bluntly saying that we cannot proceed further until and unless we get any sort of response from the airlines. And I am quite firm about the fact if airlines will take any such initiative then it will be all over media and all the customer database will be informed immediately. We can give you this same update every week but that will be of no use because quite obviously you too are fed up of hearing the same thing again and again and we certainly don't want to bother you this way. I hope you understand the delicacy of the situation here.