[Resolved]  EaseMyTrip.com — ease my trip delaying repeatedly on part of a refund amount since 4 to 5 months

Sir.. It is really shameful the way ease my trip is working and i {shyama kundu} is truly victimised by them.. The thing is i booked a ticket from surat to kolkata with spicejet sg-377 for 11th of august 2019{dep - 14.50, arrival-17.35} from ease my trip with booking id is emt59931256 and the total cost was 13812.. But due to some personal reasons i had to reschedule my flight on to 25th august with the same flight career, same time and gradually i was charged extra for reschedule charges with ease my trip.. And my new amount was..18663... Later the flight from spicejet got cancelled on 25 th of august and gradually i called the spicejet authorities... And they assured that u will be getting the refund of the entire money and we{the spicejet} will not be charging anything form our side.. And so they requested to carry forward this message to ease my trip authorities for the easy refund initiation... When i then called the ease my trip authorities.. They said u need to cancel the ticket from the app and then only the refund will be initiated,, i gradually did so and i got the old amount of 13812 that too not easily... By calling them twice or more... But the rest rescheduling amount of 4851... Till date it is 2nd of dec, 2019 i have not received that inspite of calling them repeatedly for months... Whenever i am calling them.. They r saying we r taking ur complain.. U will get ur money back within 2 to 3 days and this very delaying attitude is going on since months... The thing is why i will be loosing my own 4851 rupees and where the airline career has said me.. That we are not charging anything from our side.. I feel the travel company ease my trip is solely responsible now and i request the consumer forum to help me getting my hard earned money back... I will be obliged if i get any help..