[Resolved]  EaseMyTrip.com — full cash refund required for suspended flight due to lockdown

Hi. This is mahesh nair thekkemadathil. I have made a booking with booking id - emt72020020 on march or before the corona pandemic. I was supposed to fly on 4th of may and return by 10th may to attend a meeting. But unfortunately my flights got suspended by the airlines and thus the event got cancelled because of lockdown. I have spoke to your representatives more than 25 times and they are of no help to me. They are not even aware about the updated advisory today and were asking me to wait for updation. I myself told them that it is updated and the airlines are ready to provide full refund to the agents. Iam fedup talking to your useless customer service. Kindly do the needful and provide me full cash refund as soon as possible. I have requested for cancellation 100's of times via your website for full cash refund but i get a mail saying it is rejected. Iam totally fedup with your service. Iam also thinking about filing a case regarding this issue if it is not solved as soon as possible. Your representatives were asking me to contact airlines which is not fair to ask a customer to do so as while taking the money it was you guys who took it. So my point of contact remains easemytrip not airasia. I will file a complaint will all the blunder suggestions your customer care executives were giving me having no idea about what they are talking. I was also tried to fool by asking me to sign and fill a credit form even after i asked for a full cash refund. I have all the proofs to file complaint to the court and proof o[censored]pdate travel advisory that says full refund will be provided to the agency by the airlines. I have spent more than 3 lakhs for booking via easemytrip.com and this is how you treat your customers. Please cancel all the tickets and provide me full cash refund as soon as possible or i will escalate the issue further.