[Resolved] EaseMyTrip.com — Improper refund of my cancelled ticket as well as not addressing queries related to it. | |||||
I was making a booking using easemytrip.com on 7th june night to travel from bom to chennai at 05:20 am in the morning on the 9th june. When the ticket was issued it showed chennai to mumbai at 01:40 pm on the go air flight. Noticing the error i wrote to easemytrip.com and also immediately cancelled the ticket as the ticket showed ma that the airline cancellation charge was zero if cancelled 28 hours in advance and only a rs.250 charge as easemytrip.com cancellation fees. To my surprise i was told by easemetrip.com that they processed my cancellation and the airline deducted rs.1500 along with the rs.350. I wrote back to them and also attached the printed ticket. To my surprise i received a mail stating the airline charge is now 2225 and not mentioning my issue of why it was printed on the ticket as zero. On repeated mails i was told that the 1500 was a mistake. They have been dodgy in their replies and seem to follow fraudulent practices with no customer service. Was this information helpful? | |||||
Dec 11, 2018 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 EaseMyTrip.com Customer Care's response Dear Sir, We are sorry for the inconvenience caused. Please help us with the booking details on our WhatsApp number i.e [protected] with your concern so that we can assist you better on the same on priority. | |||||
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